This Shipping and Returns Policy governs how orders are processed, shipped, and returned on our website. Please read it before making a purchase to ensure you understand all of the terms.
- Shipping
Shipping Methods
We offer several shipping options depending on your region and preferences. You can choose a shipping method at the checkout stage.
Shipping Time
Shipping times depend on your location and the shipping method you choose. Once your order has been placed and confirmed, we process and ship your order within 1-3 business days. Standard shipping times range from 3 to 14 business days, depending on your region.
Shipping Costs
Shipping costs are calculated automatically when you place your order and depend on the shipping method and location you choose.
- Returns and Exchanges
Return Policy
You can return the item within 14 days of receipt if the item has not been used, has no signs of use, and has retained its original appearance, packaging, and all tags. Refunds will be made to the card or account from which payment was made within 7 business days after receiving and checking the returned item.
Return procedure
To process a return, you must:
Contact our support service, indicating the order number and the reason for the return.
Confirm the possibility of return and receive instructions.
Send the item to the specified address, saving the shipping details until confirmation of return is received.
Exceptions
The following items are not accepted for return:
Items that have signs of use, are damaged, or have not retained their presentation.
Custom orders and items manufactured according to personal specifications.
- Refunds
After receiving the returned item and checking its condition, the refund will be processed within 7 business days. The funds will be credited to the card or payment account from which payment was made. Please note that the terms of crediting funds may depend on the terms of your bank. - Feedback
If you have any questions about shipping or returns, you can contact our customer service via the contact details provided on the website.
By using our website and making purchases, you agree to this Shipping and Returns Policy.